Returns and complaints

Complaints - when a customer receives a defective product

All goods are covered by the Manufacturer's warranty. The customer shall send back the product under warranty to Pregnancy-Essentials at his own expense to the address: Pop Tickets j.do.o., Susedgradska ulica 24, 10437, Bestovje, Hrvatska. The seller shall forward the goods to the Manufacturer. The processing time of the complaint depends solely on the Manufacturer. Warranty details for individual product brands are available in the warranty cards or on the website of the Manufacturer.

Complaints - what if we make a mistake

Matterhorn is responsible for mistakes related to the shipment of the order. In this case, please send the product back to the Pregnancy-Essentials. After receiving the product, we will resend the correct product to the indicated address at Matterhorn's expense.

Complaints - when a package arrives at an incorrect address

We ship the goods to the destination address you specify. We make every effort to pre-verify the correctness of the addresses provided and often ask you to check them again if we have doubts about their accuracy. In the event that the destination address turns out to be incorrect and the package comes back to us, we are only responsible for such a situation if there was a mistake on our part in providing the address information to the courier. If the package comes back to us because of an incorrect address or the customer's failure to pick it up, we will charge a €5 package return fee. This is the amount that Matterhorn must pay to the courier companies for returning the package.