FAQ

What countries do you ship to?

We ship packages to all regions of the world. You can find a list of countries to which we deliver on our page with costs and delivery terms. For some countries, we also offer a choice of several couriers to ensure the most convenient shipping terms.

Please see the details on our site to learn more about the shipping options available to your region.

 

Do you offer cash on delivery?

We do not offer cash on delivery. Orders placed at Matterhorn must be paid in advance. We begin processing your order as soon as your payment is credited.

Please make your payment at the time you place your order so that we can begin processing your order as soon as possible.

 

Can I send the package by my courier?

We can send the package by your courier only within Poland, if you have better delivery conditions. Parcels are collected by courier from our warehouse at the address:

Matterhorn Moda Sp. z o.o.
ul. Katowicka 51
41-400 Mysłowice
Polska


To use this option, select "Custom courier" when placing your order. When your order is ready to be shipped, we will send you an email asking you to upload your own shipping label and send a courier to pick up your package. You can upload the label through the customer panel.

 

Can you send packages directly to my customers?

We can send packages directly to your customers' addresses under dropshipping service. Go to the help section on this form of sales to learn the detailed terms of the service.

Feel free to read the full details to learn how to best use this option for your business!

 

Do the prices include VAT?

The prices shown on our website, in XML files and elsewhere are net prices, without VAT added. VAT is added in the order summary depending on whether the buyer has a valid EU VAT number or the package is being shipped outside the European Union.
EU registered entities.

  • With an active VAT number: We issue a VAT invoice with a 0% rate. It is your responsibility to pay and settle the tax in your country.
  • Without an active VAT number: We issue a VAT invoice with the tax rate applicable in the destination country. Then you no longer have to pay this tax in your country.

Businesses from outside the EU.
Shipping outside the European Union: We issue a VAT invoice with 0% rate.


Please note that we do not take responsibility for any additional duties charged by destination countries to packages and this is not a basis for complaint.

How do I pay for my order?

You can pay for your order in several ways: by debit or credit card, by traditional transfer, or by PayPal. If you pay via PayPal, we add an additional commission of 2% of the order value. Payment by Traditional Transfer You can also pay your order by traditional transfer to our account number, depending on the currency. Below you will find a list of our bank accounts:

BANK TRANSFER

Matterhorn Moda Sp z o.o.,
Katowicka 51
41-400 Mysłowice
Poland


SWIFT: INGBPLPW
Bank name: ING Bank Śląski S.A.
Account / IBAN:
PLN
PL80 1050 1243 1000 0090 8199 4544

EUR
PL38 1050 1243 1000 0090 8209 6471

USD
PL37 1050 1243 1000 0090 8209 6489

RON
PL90 1050 1243 1000 0090 8209 6505

CZK
PL15 1050 1243 1000 0090 8209 6497

HUF
PL45 1050 1243 1000 0090 8210 6239
PastPay Deferred Payment Program You can also apply for the PastPay deferred payment program. The procedure to enable this option takes a few days and is available to companies that meet the conditions of the PastPay system.

We are Filip and Marko — two devoted husbands and proud dads on a mission to bring comfort, practicality, and effortless style to your wardrobe. Inspired by our own journey of supporting our wives through pregnancy and motherhood, we understand the importance of clothing that feels as good as it looks. Our goal is simple: to make life a little easier, one thoughtfully designed piece at a time. Because when moms feel comfortable and confident, everything else falls into place.